We’ve put together a brief Q&A to answer some of the questions you may have during the transition from Ballinger Bank to Keystone Bank. Of course, we’re just a phone call away if you want to talk with us! Simply call your local branch at 325.365.3512 or drop us an email at firstname.lastname@example.org. We look forward to serving you, better than ever!
On October 15, 2018, Ballinger National Bank will reopen as Keystone Bank!
WHO IS KEYSTONE BANK?
Keystone Bank is a brand new community bank! A lot like Texas, we were founded on the principles of integrity, honesty and resilience. Today, we’re helping our customers meet their financial goals by being great listeners and even better problem solvers. Our passion is to deliver first-class banking solutions and unparalleled customer service to you and our many customers. Just like you and your business, we’re built on hard work, a result of a few folks rolling up their sleeves to improve community banking.
WHAT ARE THE ADVANTAGES OF BEING PART OF THE KEYSTONE BANK FAMILY?
While our name may be changing, the same great people that you know and love will still be here to take care of you. But with Keystone, we can offer innovative new products and services that give you more value and convenience in your banking experience. This includes things like FREE checking accounts that pay higher interest rates and cash back or credits in iTunes, Google Play and Amazon. Add to that, we’re introducing new services for both personal and business accounts online and through our mobile solution like FREE Bill Pay and Mobile Check Deposit.
HOW WILL THE ACQUISITION IMPACT CUSTOMERS AND THE COMMUNITY?
We’re working hard to ensure a seamless transition, and it should have a minimal impact on your day-to-day routine. Our name is changing, but your account number, debit card number and PIN will stay the same. When we make the transition to bankkeystone.com, your online banking login and password will stay the same too. We want to make this transition simple and easy for you.
WHO CAN I TALK TO AT THE BANK?
Your favorite people from Ballinger National Bank will still be here to serve you. Your banker can be reached at the same phone number and will be ready to serve you at the same branch during the same hours. We’re here to serve you just like we always have… but with convenience and rewards.
WILL THERE BE ANY CHANGES TO MY BUSINESS OR PERSONAL ACCOUNTS? WHAT ABOUT MY CD? SAFE DEPOSIT BOX?
Not at all! Your account number, routing number, and online banking information will stay exactly the same. We will honor all current interest rates on your CDs, deposit accounts and loans as well.
WILL MY ACCOUNT AND ROUTING NUMBER CHANGE?
Both numbers will remain the same. Continue using your current account number. The routing number for Ballinger National Bank and Keystone Bank will continue to be 111302600.
WILL I GET A NEW DEBIT CARD AND PIN?
You can expect more information on new debit cards in the next few months. We’re creating a new debit card to reflect the Keystone Bank brand, but your current debit card and PIN will continue to work in the meantime. The new Keystone cards will have the same card number and PIN, but with a fresh new look.
WILL MY BALLINGER NATIONAL BANK DEBIT CARD WORK DURING THE TRANSITION TO KEYSTONE BANK?
Your current Ballinger National Bank debit card will continue to work. We’ll send out more information soon, but there will be a transition period between cards to give you time to activate your new Keystone Bank debit card.